FAQ · 常规问题

Frequently Ask Question

1. Which delivery company do we use?
We are using [Poslaju, Skynet, Pgeon Express] to deliver. 

2. How long does it take to process your order?

After payment is credited to our account, we will process your order within 2 working days.

3. When do we send the parcel to Courier Company?
Every Monday to Friday (except Weekend & Public holiday).

4. Can I exchange after purchase?
Please refer to our exchange policy, or contact us through Facebook Messenger.

5. How do I know if my parcel has been shipped out?
A confirmation e-mail with tracking number will be sent to you, if no tracking number is received within 2 working days from the day the payment is made, please contact us through Facebook Messenger.

6. How do I know if the item is pre-order or ready stock?
All items are ready stock on our website.

 

常规问题:

1. 使用什么运输公司?

我们使用 【Poslaju, Skynet, Pgeon Express】来发货的哦。

2. 需要多长的时间安排发货呢?

我们会在2个工作日内安排发货哦。

3. 每一天都有安排发货吗?

是的,我们星期一至星期五都会安排发货的哦。(周末与公共假期例外)

4. 可以要求退换已购买的产品吗?

请浏览我们的 退款与交换政策 或联系我们的客服哦。

5. 如何知道包裹已寄出?

确认您的订单后,我们会以通过邮件发送运单号给您。若在2个工作日内还未收到相关资料,您可以连系我们的客服哦。

6. 如何知道哪款产品是现货/预购呢?

我们的产品都是现货的哦。