FAQ · 常规问题

Frequently Ask Question

1. Which delivery company do we use?
We are using [Poslaju, Skynet, Pgeon Express] to deliver. 

2. How long does it take to process your order?

After payment is credited to our account, we will process your order within 2 working days.

3. When do we send the parcel to Courier Company?
Every Monday to Friday (except Weekend & Public holiday).

4. Can I exchange after purchase?
Please refer to our exchange policy, or contact us through Facebook Messenger.

5. How do I know if my parcel has been shipped out?
A confirmation e-mail with tracking number will be sent to you, if no tracking number is received within 2 working days from the day the payment is made, please contact us through Facebook Messenger.

6. How do I know if the item is pre-order or ready stock?
All items are ready stock on our website.



1. 使用什么运输公司?

我们使用 【Poslaju, Skynet, Pgeon Express】来发货的哦。

2. 需要多长的时间安排发货呢?


3. 每一天都有安排发货吗?


4. 可以要求退换已购买的产品吗?

请浏览我们的 退款与交换政策 或联系我们的客服哦。

5. 如何知道包裹已寄出?


6. 如何知道哪款产品是现货/预购呢?