Payment · 付款说明

1. What are the payment methods available?

We accept Credit/Debit Card, Online Banking, and Paypal as the payment methods at SY Online Venture Sdn. Bhd.

2. How can I know if my payment was successful or fail?

You will be notified via email within 24 hours upon completion of order confirmation.

Please be aware of your Bank reconciliation schedule as this might impact on your payment.

NOTE: Bank reconciliation time will only affect on payment via Online Banking only and happen at around 11.30 p.m. to 1.30 a.m. depending on your bank.

3. Which credit cards are accepted for payment?

We accept all Visa and MasterCard, both Credit and Debit, and is 3D Secure (Verified by Visa, and MasterCard Secure) enabled.

NOTE: All your credit card information is protected by means of industry-leading encryption standards.

4. Why was I charged with a wrong amount in my order?

The item that you selected might incur a shipping surcharge or bulky fee. These charges will be reflected in your order summary prior making payment.

However, if your order was indeed charged with a wrong amount, please contact us immediately for further assistance. 

5. Do you keep my Credit/Debit Card details?

Your security is important to us and we take it very seriously. Every transaction occurs within a secure environment.

We do not retain your credit card information after your order is completed; it is submitted directly to our banks.

6. Where can I request an official receipt?

The official receipt will be attached along with the item in the parcel. However, if you did not receive the receipt for the item, please contact us immediately. 

1. 能接受什么形式的付款方式?

我们接受 Credit/Debit Card, Online Banking 与 Paypal 的付款方式来进行交易。

2. 能接受什么样的信用卡呢?

能接受所有 Visa/Mastercard 的 Credit/Debit Card,必须通过银行的3D验证以确保支付的安全性。

3. 是否会保留支付卡的信息资料?



4. 怎么确定我的付款成功与否?



注:每一间银行都有不一样的对账时间,介于晚上11.30 至 凌晨1.30左右。

5. 为什么产品的价格与我支付的金额不相符?


6. 如何要求附上订单收据?