Payment · 付款说明

1. What are the payment methods available?

We accept Credit/Debit Card, Online Banking, and Paypal as the payment methods at SY Online Venture Sdn. Bhd.

2. How can I know if my payment was successful or fail?

You will be notified via email within 24 hours upon completion of order confirmation.

Please be aware of your Bank reconciliation schedule as this might impact on your payment.

NOTE: Bank reconciliation time will only affect on payment via Online Banking only and happen at around 11.30 p.m. to 1.30 a.m. depending on your bank.

3. Which credit cards are accepted for payment?

We accept all Visa and MasterCard, both Credit and Debit, and is 3D Secure (Verified by Visa, and MasterCard Secure) enabled.

NOTE: All your credit card information is protected by means of industry-leading encryption standards.

4. Why was I charged with a wrong amount in my order?

The item that you selected might incur a shipping surcharge or bulky fee. These charges will be reflected in your order summary prior making payment.

However, if your order was indeed charged with a wrong amount, please contact us immediately for further assistance. 

5. Do you keep my Credit/Debit Card details?

Your security is important to us and we take it very seriously. Every transaction occurs within a secure environment.

We do not retain your credit card information after your order is completed; it is submitted directly to our banks.

6. Where can I request an official receipt?

The official receipt will be attached along with the item in the parcel. However, if you did not receive the receipt for the item, please contact us immediately. 

1. 能接受什么形式的付款方式?

我们接受 Credit/Debit Card, Online Banking 与 Paypal 的付款方式来进行交易。

2. 能接受什么样的信用卡呢?

能接受所有 Visa/Mastercard 的 Credit/Debit Card,必须通过银行的3D验证以确保支付的安全性。

3. 是否会保留支付卡的信息资料?

我们很重视您的安全保障所以绝不会保留任何的资料。所有的转账记录是保密的。

注:所有支付卡的信息资料都必须通过个人化信息的检核以全面保障您网上购物的安全。

4. 怎么确定我的付款成功与否?

在确认您的订单后,我们会在24小时内以邮件的方式通知您已付款成功。

请注意您银行的对账时间,这将影响您网上转账的成功与否。

注:每一间银行都有不一样的对账时间,介于晚上11.30 至 凌晨1.30左右。

5. 为什么产品的价格与我支付的金额不相符?

您所购买的产品可能需要收取一定的运费。支付金额将显示于您的支付总结单里。若您有任何疑问都可以随时联系我们哦。

6. 如何要求附上订单收据?

所有的订单收据都会与产品一同寄出。若没收到订单收据,欢迎随时联系我们。