Refund and Exchange Policy

REFUND POLICY

1. We strictly do not provide the refund in cash.

2. Any refund will be in term of Gift Card and will be sent to customer's e-mail.

3. Items available for the refund as Gift Card:

  • oversold color or design
  • sold out item

4. If you receive a defective product, please notify us within 7 days.

Step 1: Contact us for more assistance.

Step 2: Send back the defective item in original condition.

Step 3: A new and quality checked item will be sent out once we receive the returned parcel.

NOTE: Postage will be charged on us, please provide us the receipt to claim.

5. For defect item that has been sold out, we will refund as Gift Card. Customer may also opt to exchange for other design/product. 

EXCHANGE POLICY

1. Item is NOT available for exchange

  • dissatisfaction with the product due to personal reasons
  • displayed color is different from the actual product

NOTE: Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor’s display.

2. For exchange of items, customers are required to post back the item within 7 days including the weekend

3. For exchange item, it must be in its original condition, the same packaging.

4. Customers are required to bear RM8/WM, RM12/EM postage fee for exchange.

5. Upon receiving the returned parcel, the customer may place an order for the exchange of design/product. We do not practice reservation policy to exchange item.

6. If the customer does not have any item to exchange, the store credit can be kept for next purchase. Store credit has no expiry date

 7. For exchange, please return the parcel to this address: 

SY Online Venture Sdn Bhd
1st Floor of 16,
Jalan Idaman,
Taman Idaman,
14100 Simpang Ampat, Pulau Pinang.

NOTE: Customers are required to include the order number beside their name when returning the parcel.